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Frequently Asked Questions
Are your products safe?
Yes. We use the ASTM Home Playground Safety Standard and the ASTM Standard Consumer Safety Specification for Toys as a benchmark and compliance standard to ensure our products are meeting the highest quality.
Are your products handmade?
Absolutely, with the help of our ‘handy’ CNC machine which profiles each individual piece.
Feel free to come for a shop tour sometime.
How Are Rewards Points Earned?
Reward points are collected with the purchase of any product. Also, there are various other ways to learn. Click on the crown on the bottom left corner to find out more.
What type of wood do you use in your products?
We use Baltic Birch FSA Certified plywood with a UV protective coat.
Where are your products made?
Our products are made in our wood shop located in Floradale, Ontario, Canada.
Is assembly required?
Yes, assembly will be required. Each product comes with simple instructions, and the only tool you will need is a hex key (Allen key), which we provide. Refer to the product pages for estimated assembly times.
Does your product come in other colours or finishes?
The majority of our climbing products are finished with clear coat to showcase the beauty of the natural baltic birch. Our furniture pieces will typically have a White Colour option - see PlayTower. Our small parts play will feature various colours. All paints and finishes are child friendly and are designed for use on children's play features. Send us an email firstname.lastname@example.org if you’d enjoy more details on the finishing.
What is your average ship time?
As we begin on this journey, we have decided to fulfill orders as they come in which unfortunately inhibits our ability to ship quickly but allows us to minimize the cost and risk of inventory as a new business. We are currently shipping products between 3 to 5 weeks. Stick with us, we plan to hold inventory and ship out products day of order in the near future.
Do you ship to the US/other parts of Canada?
Yes! We just opened up North America wide shipping for all of our products.
If you’re keen on receiving a product internationally, please send us an email to email@example.com and we'll see what we can do.
Are you hiring?
Not that we know of, but if we should be, please let us know who we should be hiring and why. Feel free to send resumes/CVs to firstname.lastname@example.org.